Scott Gonzalez | eJPT | ESCP

Solutions Architect | Hack The Box : Chicago, IL - January 2022 - Current

• Provide technical training to sales team members and customers on the use and implementation of the company's cyber security training products and services.

• Develop and maintain a strong understanding of the company's products and services, as well as industry trends and technical developments.

• Develop and maintain relationships with key customers, including regular meetings and follow-up communications.

• Facilitated penetration of key accounts via strategic planning initiatives.

• Cultivated a learning community of industry leaders and practitioners with the focus of constantly improving based on ever changing IT landscape and TTPs

• Conducted presentations at leading trade shows, conferences and industry events to assist individuals in the industry with understanding the best training solutions to meet their goals

Bartender | Kaiser Tiger : Chicago, IL - May 2021 - January 2022

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

• Developed new signature cocktails to support bar marketing brand and increase profits.

• Decreased waste, following strict recipes and drink measurement protocol.

• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Assistant General Manager | Land And Sea Dept : Chicago, IL - May 2019 - July 2021

• Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.

• Mentored and motivated team members to achieve challenging business and individual goals.

• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

• Handled cash accurately and prepared deposits.

• Managed employee reviews, training, schedules and contract negotiations.

Bartender | Dusek's/Punch House : Chicago, IL - July 2017 - May 2019

• Orchestrated numerous private parties, business meetings and formal engagements.

• Assisted servers with specialty drinks orders by preparing on-demand items without delay.

• Upsold menu items to customers, driving up per sale revenues and maximizing profits.

• Developed new signature cocktails to support bar marketing brand and increase profits.

Restaurant Bar Manager | Blue Frog : Chicago, IL - July 2011 - September 2017

• Took customer orders and capitalized on opportunities to sell special beverage and food options.

• Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.

• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.

• Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.